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Home » Customer Service » Term and Conditions
Terms and Conditions
   
 

TERMS AND CONDITIONS OF USE

PLEASE READ CAREFULLY THE TERMS AND CONDITIONS HEREWITH. THE SUBMISSION OF YOUR PURCHASE ORDER INDICATES CONSENT TO THESE TERMS AND CONDITIONS. DO NOT CONFIRM YOUR ORDER IF YOU HAVE ANY OBJECTION ABOUT THEM. THESE TERMS AND CONDITIONS MAY BE REVISED BEFORE THE PRODUCTS ARE SENT. ANY CHANGE WILL BE COMMUNICATED BEFORE SHIPMENT.

TERMS OF RELEASE OF LIABILITY

Vetanis.com RESERVES THE RIGHT TO PROCESS AND DISPATCH PURCHASE ORDERS ONLY WHEN THE FOLLOWING TERMS AND CONDITIONS ARE ACCEPTED. BY EXPRESS CONSENT OF THE PURCHASER AT THE MOMENT OF PLACING A PURCHASE ORDER TO US, HE ACCEPTS ALL THE REGULATIONS HERE MENTIONED.

By accepting this document, you affirm to be at least eighteen (18) years old. We declare that our products are recommended ONLY FOR ANIMAL USE. Vetanis.com reserves the right to process and dispatch purchase orders only when they are accompanied by acceptance of the conditions of sale by the purchaser. The purchaser accepts all the rules of the company and accepts these conditions when he generates his purchase order.

  1. Within the Peruvian territory, all veterinary medicaments offered by Vetanis.com are legal for use in animals, and are registered with the National Authority through SENASA. In other countries, the use of any of our products without medical prescription may represent a violation to the country laws. The use of medicines or any other drug without medical and/or veterinary prescription and supervision may produce serious damage to animal health or death.
  2. In this sense, WE DO NOT RECOMMEND the use of steroids or any other veterinary product on humans. The use of some of the products offered may represent a violation to federal laws in some countries. Besides, the use of steroids or any other drug without medical prescription and supervision may produce serious damage to health or death.
  3. Vetanis.com does not assume any responsibility for the use or handling of the products offered. The responsibility lies only on the purchaser and its use should be supervised by a registered veterinary physician.

The acceptance to these terms releases manufacturers, suppliers and sales agents of the products purchased, of any responsibility originated by use different to that mentioned in the information that accompanies each product.

TERMS OF PURCHASE AND RESPONSIBILITY

Vetanis.com RESERVES THE RIGHT TO PROCESS AND DISPATCH ORDERS ONLY IF THE FOLLOWING TERMS AND CONDITIONS ARE ACCEPTED. THE PURCHASER ACCEPTS ALL THE RULES MENTIONED HERE BY EXPRESSED APPROVAL AT THE MOMENT OF PLACING A PURCHASE ORDER TO US.

  1. Vetanis.com does not assume any responsibility for the process of import requirements and other regulations related not only to the purchaser but also to his country of origin, which should be checked by the purchaser. All products are shipped at total risk and responsibility of the purchaser.
  2. All products are shipped:
  • At total risk of the purchaser.
  • Under the agreement of not involving Vetanis.com in any legal action that might be originated if the purchaser does not comply with the norms for regulation and importation of the country of destination.
  • Vetanis.com reserves the right to initiate any legal action against the purchaser if he acts on bad faith, failing to comply with importation regulations and laws of the country of destination.
  1. In the event of an order being detained and/or confiscated by any foreign customs authority or any other authority, ( health or other kind ones), the responsibility, the consequences and losses lie completely on the purchaser. The processing of a sanitary authorization may help the purchaser to eliminate this risk.
  1. Vetanis.com does not assume any responsibility for lost, sent back or erroneously delivered purchase orders, or damage caused to the product by the transportation agent, courier or postal service. Nevertheless, Vetanis.com commits itself to collaborate actively to solve any related problem.
  2. If the shipment information is erroneously delivered by the purchaser, the order can get lost or be returned to sender. In this case, Vetanis.com does not assume any responsibility for the erroneous dispatch, additional expenses or any possible loss.
  3. Vetanis.com does not assume any responsibility for delay in dispatch of merchandise originated by third party, nor does it take responsibility for delays due to holidays, transportation agent or postal system.
  4. Mentioning the sale of any product in this site is not an intent to infringe any patent right. Products protected by patents should not be ordered by purchasers from those countries. Offers for sale are submitted without any guarantee of patent. Clients have the obligation to learn about patent laws in their own markets before placing any purchase order for products in Vetanis.com. No responsibility will be accepted by Vetanis.com in case of failure to comply with the above mentioned, with application of the actions indicated in point 2 of the Terms of Purchase and Responsibility. In the case of patents, Vetanis.com reserves the right to cancel the purchase order.
  5. Prices are subject to change without previous notice according to fluctuation of international currency and changes in costs.
  6. Availability of the products is subject to changes without previous notice.
  7. The information that accompanies the products shown in Vetanis.com is only informative reference and should not be considered as recommendations for use. Therefore we suggest that before use, the label and insert accompanying the product should be carefully read, following the recommendations there indicated.
  8. The images shown in Vetanis.com are only referential and may be different from the final product.
  9. In case of an order erroneously dispatched, the correct products will be sent free of charge, according to our Return Procedure, as long as the erroneous order is sent back unaltered and in good conditions. The acceptance of these conditions implies the acceptance of our Return Procedure.
  10. In case the products are sent, and arrive in defective conditions, the client may choose between the reimbursement of his money and a new dispatch of the products requested. The reimbursement of money will be made according to the procedure for reimbursement of money. The products will be sent free of charge as long as our procedure for replacement of defective products is followed. The acceptance of these conditions implies the acceptance of our procedure for reimbursement of money and the procedure for replacement of defective products.
  11. The cancellation of orders will be accepted up to 48 hours after the placement of the order through Vetanis.com, following our procedure for cancellation. After this term, it is impossible to cancel the order. The acceptance of these conditions implies the acceptance of our procedure for cancellation.
  12. At the use of a credit card or any other electronic form of payment, the clients agree that no claim or dispute will be initiated about the payment made, as consequence of the situations indicated in sections (1, 2, 3, 4, 5, 6 and 7), or any other reason that might violate any term or condition described in the present terms and conditions of use. Any charge, dispute or claim for payment that is against these terms will be considered as fraudulent, and will entitle Vetanis.com to initiate any legal action. Additionally, if such situation arises, the client will be renouncing to his right to receive from Vetanis.com any type of solution or help to the problem with his order.

The acceptance to these terms releases the manufacturers, suppliers and sales agents of the products purchased, of any responsibility originated in the purchase.

 
 
   
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